Inspection & Infection Control (IPAC) Lapses

Submit an infection control complaint online

This page contains reports where an infection control lapse was found for personal service settings (e.g. nail salons, tattoo/piercing studios) and health service provider settings (e.g. physicians, dentists, physiotherapists). 

For detailed inspection reports (not including health service provider inspection reports),  tickets, orders, and closures, visit Check Before You Choose. To request an inspection report for a health service provider, please complete our Information Access form online or call 1-800-265-7293, ext. 4752.

Infection control complaints and lapses

When a complaint is received, Public Health conducts a non-routine infection prevention and control (IPAC) investigation of the business to ensure there is no risk to the public. An IPAC lapse is a departure from infection prevention and control standards which can cause infectious disease transmission to patients or staff through exposure to blood or body fluids. An example would be medical equipment that is improperly cleaned and can spread infections from one person to another. 

If the findings from an investigation indicates a risk to patients, Public Health will notify patients of the risks and what they need to do.

This website contains reports on businesses where an IPAC lapse was identified. It does not include reports of businesses that were investigated by Public Health following a complaint where no infection prevention and control lapse was identified.

Please note: Once an IPAC lapse is identified it is posted on this website and remains posted for two years.

Tickets, orders, and closures

A ticket can be issued for an infraction (violation) of the Ontario Food Premises Regulation, the Smoke-Free Ontario Act, or the Personal Service Settings (PSS) Regulation. The Smoke-Free Ontario Act infractions inspection results are listed on Check Before You Choose.

An order is issued under the Health Protection and Promotion Act (HPPA) when there are reasonable and probable grounds that a health hazard exists. It may include direction to close a premise or require activities like cleaning, disinfection, or prohibiting an item for sale.

All tickets, orders and closures are posted on Check Before You Choose for a minimum of six months, or longer if the infraction is ongoing. If the order or ticket is related to an IPAC investigation where a lapse was identified, the order or ticket will remain on this page for two years.